Logging In

 

First time login - Select the 'Sign Up' button to complete the portal registration process. 

Forgot your login/password - Select the 'I forgot my login/password' link to reset. 

Helpful Hints if the temporary password states it is not recognized:

  • Some internet browsers report the temporary password is not valid when the password is copied and pasted. Please make every effort to manually type the password for the best outcome. 
  • Sometimes copying the password also copies an extra character (an invisible one, like a line break), therefore hand-entering the password resolves this issue.
  • Sometimes a character in a password can look the same as another letter. For example, an upper case i and a lower case L. The auto-generated password includes a mix of upper and lowercase letters, determine if a second option may need to be attempted.
  • If the first attempt to enter the password does not work, please allow up to 6 hours and then re-attempt using the same password. Sometimes there is a delay in the new password being accepted.

Ready to login - Enter your login ID and Password and click the 'Log In' button.

Already logged in - Toggle back and forth between accounts (if you have more than one) using the property address and account number options in the upper right hand corner, this will refresh options for available screens to submit or review information specific to a certain Association or property.

 

I'm getting an error message, what do I do?

Sometimes, after a system is updated it is necessary to clear your cache, browser history, or cookies. This will resolve removing any links that may no longer be supported by a system update. You can google or search how to do this on the browser you are using (for example: Chrome, Edge, FireFox, or Safari).

 

How Do I Get Documents for an Escrow Closing or Refinance?

All Document Requests and payoff demand information is facilitated through homewisedocs.com. Please direct your closing agent to open a request through HomeWise at https://www.homewisedocs.com/.

 

Online Payments are Available!

Login to the portal and select 'Payments' from the menu.

Select the payment option you would like -- ACH Draft, Credit Card, or eCheck tab to find details for mailing payments and setting up automatic drafts. Select the 'Enroll' option next to Auto-Draft to sign up for a monthly recurring ACH draft payment free of charge. We also accept online Bill Pay from your current banking system, use the full Account number, Association Name, and Remittance address indicated on the 'Payments' page and allow 3-5 business days for your bank to process payment prior to the desired payment date.

 

Communication Preferences

Never miss out on important messages from your Association! You can manage your communication preferences directly from the Portal.

Once logged in, select 'My Profile > Profile Settings' tab to maintain your contact information. Select 'My Profile > My Login' tab to manage your login information and set your preferred communication preferences.

 

Association Definitions and FAQs

What are the Governing Documents of an Association?
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:

  • Articles of Incorporation
  • Declaration of Covenants, Conditions and Restrictions
  • By-Laws
  • Rules & Regulations

What are the Articles of Incorporation?

  • Bring the corporation into existence
  • Define the basic purpose and powers of the corporation
  • Indicate there will be a board of directors and may, identify the initial board

 

What are Declaration of Covenants, Conditions and Restrictions?

The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure.
The Declaration may contain:

  • Definitions of the physical elements of the property
  • The method for determining the share of interest in the common area for each property owner
  • A list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units
  • Responsibilities for care of the association and the common areas
  • Restrictions on the use or enjoyment of properties in the association and common areas

    What are Bylaws?

    The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:

    • Requirements of membership meetings
    • Voting rights of property owners
    • Procedures for electing the board of directors
    • Procedures for the board of directors to elect officers
    • General powers and duties of the board

    What are Rules & Regulations?

    Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guest. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.

     

    Who do I contact for questions?

    I have a question about my account or billing. How do I contact the management company?
    Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Requests from the left menu and select "Billing Question." You can select "General Question" if you need information about your association but not specifically about your owner account. Select "Work Order" to initiate a maintenance or repair request for Association common area.

    I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal? 
    Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Requests from the left menu and select "General Question" from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.